If you are seeing the below information message then your VIGIL Server may not be configured correctly for streaming video to your client device.

- The VIGIL Server is still recording all cameras and playback can be reviewed at any time. The information message is displayed only on the client device to inform that there may be a misconfiguration.

- The client device is unable to connect directly to the VIGIL Server and is currently streaming through internet servers called 3xCLOUD Relay Servers. This will result in slower performance and possibly lag in receiving both Live and Playback video.

Additional Details

It is recommended to contact your IT personnel who are responsible for network management and provide them with this website: 3xlogicIP.com/video

The client device is currently unable to connect directly to the VIGIL Server software to stream video. Please determine if the client device is within the same network as the VIGIL Server system or if the client device is external to the network of the VIGIL Server software and requires a connection through the internet. Once the appropriate connection method has been determined proceed to that section in the next step.

Local Network Connection - If both the client device and the VIGIL Server system are inside of the same network then there is currently something blocking the connection between the two. This may be a router or managed switch preventing connection. We recommend using ping tests to determine where the client device is able to communicate to on the network to narrow down the point of failure. Once the network issues preventing the connection between the client device and the VIGIL Server is resolved the information message on the client device will no longer appear.

External Connection - If the client device is determined to be on a different network then the VIGIL Server and requires connecting through the internet then port forwarding is required for both TCP and UDP to allow the client device to connect into the VIGIL Server system. The VIGIL Server will list which ports are being used in the settings. By default these are ports 22801-22811, but they can be verified like the below image. Once these TCP and UDP ports have been forwarded to the VIGIL Server system then the client device will be able to connect directly and the information message will no longer appear.

If you still have not been able to resolve the message after taking the above steps then feel free to contact the 3xLOGIC Support team. Find additional contact information at http://www.3xlogic.com/support-center.